Top Telephone Mistakes Receptionists Make and How You Can Fix Them

The phone is the lifeblood of the practice — even in today’s world of Facebook, text, and e-mail, the phone is still vital to our communication with our clients. In this presentation we evaluate what ‘best practices’ other businesses use for their ‘director of first impressions’ and how we can utilize those same ideas into our veterinary practice. This presentation is geared toward those that are newer to the reception desk, and for those who want a simpler way to think about the calls that come in. If you cringe every time the phone rings, this is a ‘must attend’ for you!