Phone 911: How Can I Tell if It Is an Emergency or Not?!?
Most receptionists get many calls throughout the day — some may seem mundane but others are life threatening emergencies that need to be seen right away.
We will go through the principles to help anyone who may pick up the phone to understand what is something that must be seen immediately, today, or can wait until tomorrow.
When you understand some basic anatomy and potential problems that pets have, a well trained receptionist can help clients understand the importance of the veterinary exam. And most importantly, when it is imperative that they come in NOW!